Frequently Asked Questions
Can I return items later than the returning day ?
- We hope it is possible soon, but we can not accept items returned later than 30 days according to the date printed on the receipt since our return policy is strictly followed.
Do I have to follow care instructions ?
- Yes, we have care instruction for every product that you should follow. It is best to not use bleaching agent at any cost to keep the product safe.
When do I receive my return in my bank account ?
- We make it fast ! When we receive your items. It will be automatically issuing a full refund for you based on the policy. It should appear in your bank account within 1 to 2 weeks. If not , you can message us at all times. We will figure it out, together.
What can I do to know which size is for me ?
- We have simple measuring instruction and tips under every product description which you can easily implement for your best size picked. We also working enhancing the size recommendation feature which can provide the most accurate size picked for each unique shape.
Is it a guarantee for the delivery day ?
- We think that in most cases, your purchase will arrive right at the time said on the delivery tracking page provided by our shipping partner, but we cannot say it for sure that it will always come on time without any delays.
How can I be reaching out to you if I have questions not listed on FAQ session ?
- If you feel like you want to talk to us more about your concerns, we are more than happy to get your question answered in less than 2 days by simply clicking on this BUTTON to reach out to our products support team.